Hi,
It is unlikely that the DigiSpeed is faulty as I test them all myself. That said it is possible.
Can you take an image of the DigiSpeed so I can see if I can pick anything with the board and check the up the jumper settings.
If the VFD is providing 10V to the Digispeed, you should be seeing a max of at least 9.4V
Cheers,
Peter.