I would suspect the USB setup. What USB breakout board is being used? I have no idea the control box for the machine is already set up for usb not parallel
How long are the USB cables? standard legth
Are you sure the USB port that you are using is working? YES
Is it USB 2.0 or 3.0? 2.0
Do you see the digital Inputs such as the emergency stop switch. there is an energency stop button i have checked that it is good