Hi Mick
OK, it sounds as if your drives are elderly and don't feature auto-tune. Also, as they were working properly before, you are quite right to assert that they should already be optimally tuned, so we will assume that this is so.
Yes, the CSMIO will need tuning to match your system: there is no default here as all systems differ. As I suggested above, you should begin by increasing the proportional gain. This serves 3 purposes: It demonstrates that the system is functioning at a basic level, it enables you to ascertain that the encoder feedback is of the correct polarity, and it provides a basis from which you can proceed to auto-tune or manually tune the controller.
Allan